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Our Terms & Conditions Keep Your Account Safe

When you open an account with candanabet, you agree to follow a set of rules that protect both you and our platform.

Account creation rulesPayment & withdrawal termsGame play & dispute resolution
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candanabet Our Terms & Conditions Keep Your Account Safe
HOW TO REACH US

Contact Us About Terms & Conditions

Team online

Live Chat

Our support team responds in English and Bahasa Indonesia from 09:00 to 23:00 Jakarta time, seven days a week. Use the chat widget in the lobby or on this site to ask about any term or request a policy clarification.

Email Support

Email [email protected] with your account username, the issue, and any transaction details. Replies are sent within 24 hours, usually faster during business hours in Indonesia.

Account Settings

Log into your candanabet account, select Settings, then tap Policy & Account Terms to download the full text or request a change to your contact information and preferences.

SECURITY & YOUR DATA

How We Protect Your Account & Information

Data Handling

Your name, email, payment details and account history are encrypted using industry-standard SSL and stored on secure servers. We never sell your data to third parties. Your personal information is used only to verify your identity, process deposits and withdrawals, and comply with legal obligations.

Cookie & Tracking Policy

candanabet uses cookies to remember your login, show your lobby preferences and track gameplay for fraud prevention. You can manage cookie settings in your browser; blocking some cookies may slow your experience or prevent features from working.

Account Security

You are responsible for keeping your password confidential. Enable two-factor authentication in your account settings to add an extra layer of protection. We never ask for your password via email or chat; if you receive such a request, report it immediately to [email protected].

Data Retention

We keep your account, transaction and gameplay records for seven years to satisfy regulatory requirements. After account closure, your personal data is deleted within 30 days unless we are required by law to retain it for longer.

Change Your Details

To update your email, phone number, or linked payment method, go to Settings in your account lobby. Changes take effect immediately for future transactions; past deposits remain tied to their original payment rail for verification purposes.

Report a Breach

If you suspect your account has been compromised, change your password immediately and contact [email protected] or use live chat. Our security team will review your account within two hours and flag any suspicious activity on your behalf.

Frequently Asked About Our Terms

Deposits must come from a payment method in your own name. If we detect deposits from a third party, we will freeze the account pending verification. You can provide proof of permission, but we may close your account and return funds to the original payment source if the deposit cannot be verified as genuinely yours.

No. For security reasons, all withdrawals are processed only to the payment method (DANA, OVO, GoPay, QRIS or bank transfer) you used for your original deposit. This protects you from unauthorised fund transfers. If you need to change your deposit method, contact support to update your verified payment details first.

Withdrawals via DANA, OVO, GoPay and QRIS usually arrive within five to fifteen minutes once approved. Bank transfers can take one to three business days depending on your bank. We verify your identity and account balance before processing; the approval step typically takes under one hour during business hours.

All games use certified random-number generators audited by third-party providers. If you believe an outcome was incorrect, email [email protected] within seven days with your game ID, bet amount and time played. Our team will review the live feed and game logs to confirm the result and investigate any technical issue.

No. Account sharing is not allowed under our terms. Each person must create their own account using their own identity and payment method. If we detect multiple logins from different locations or devices using the same account credentials, we may close the account and forfeit any balance to investigate fraud.

Promotional conditions are displayed on our promo board when you log in. Each promotion has specific wagering requirements, game restrictions and expiry dates. By accepting a promotion, you agree to its stated terms. If you dispute a promo outcome, contact support with the promotion code and your account statement showing the bonus credit and wagers applied.

Log into your account, go to Settings, select Account Management, then tap Close Account Permanently. You will be asked to confirm; once closed, your account cannot be reopened. Any remaining balance will be withdrawn to your verified payment method within five business days. You can request account deletion of personal data after closure via email to [email protected].

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