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How candanabet protects your personal information

When you open an account with us, your payment details, account history and withdrawal requests are encrypted and stored securely.

Account security encryptedPayment data protectedWithdrawal verification clear
candanabet How candanabet protects your personal information
REACH OUR TEAM

Contact us about your privacy

Team online

Live chat

Open your account and tap the support bubble in the bottom-right corner. Our team responds in real-time during operating hours to answer privacy questions or help you request data access.

Email support

Send detailed privacy or data-access requests to our support inbox. We aim to respond within 48 business hours with confirmation of your request and next steps.

Account settings

Log in to candanabet, go to Settings, then Privacy & Data. You'll see options to review what we hold, request deletion or update your contact preferences directly.

HOW WE HANDLE IT

Data practices you can rely on

Encryption

Every deposit via DANA, OVO, GoPay or QRIS, and every withdrawal request, travels through encrypted channels. Your payment details are tokenized—meaning we don't store full card or account numbers on our servers.

Cookies and tracking

We use cookies to keep you logged in, remember your game history and show you relevant content. You can disable non-essential cookies in your browser; essential cookies keep your account secure.

Account verification

When you withdraw funds, we verify your identity by comparing the registered name on your account with the payout destination. This prevents unauthorized access and protects your winnings.

Data retention

We keep account records, transaction history and identity documents for as long as your account is active, plus a legal retention period afterward where local law requires it.

Your rights

You can request a copy of all personal data we hold, ask us to correct inaccurate information or request deletion where local law permits. Submit these requests through your account settings or live chat.

Changes to this policy

If we update this privacy policy, we'll notify you via email and display a notice in your account. Continued use of candanabet after changes means you accept the updated terms.

Your privacy questions answered

Payment details are tokenized immediately after your deposit clears, meaning we store a secure token instead of the full details. Your actual DANA, OVO, GoPay or QRIS account number never sits on our servers. Only our payment processor sees the full details, and they're bound by their own security standards.

Yes. Log into your account, go to Settings > Privacy & Data, then select Download My Data. We'll compile your registration details, account history, deposit and withdrawal records, and send a file to your registered email within five business days.

We retain account records and transaction history for a period mandated by local law after account closure. This protects both you and us against fraud and regulatory disputes. Specific retention timelines depend on local law; contact our support team for details relevant to your region.

No. We never sell your personal information to third parties for marketing. We may share anonymized gameplay data with our game providers and payment processors only where necessary to operate your account and process transactions securely.

Verification protects your account from unauthorized access and ensures payouts go to the correct person. When you withdraw funds, we confirm your registered identity matches the destination account. This is standard security practice and depends on local law requirements for gambling operators.

Absolutely. Log into candanabet, go to Settings > Account Details, and update any information directly. For records you can't edit (transaction history, identity documents), contact live chat or email support with proof of the error, and we'll investigate and correct it within 48 hours.

Yes, we use cookies to log you in, remember game preferences and prevent fraud. Essential cookies keep your account safe and cannot be disabled. Non-essential cookies (analytics, content recommendations) can be switched off in your browser settings without affecting core functionality.