Reference

How We Handle Your Account and Data

When you open an account with candanabet, your account security, payment information and personal data are handled under clear legal terms.

Account security verified at signupData encrypted and retained safelyWithdrawal verification on every request

Explore the Lobby Read FAQ

Your Rights and Our Obligations

candanabet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

candanabet operates for players in Indonesia where local law permits. Your account is yours to control — you can update your profile, review your transaction history, and request account information at any time through our support channels. We collect personal data (name, email, phone, address) only

1
to verify your identity, process deposits and withdrawals, and comply with local regulations. Deposits through DANA, OVO, GoPay and QRIS are processed securely; we never store your payment credentials after a transaction clears. Withdrawals are verified to match your registered account details before funds leave our
2
system. You may request access to your data or ask for corrections by contacting support; we respond within 7 business days.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP FAST

Contact Us About Legal and Account Issues

Team online

Live Chat Support

Reach our team during lobby hours (8am–midnight Jakarta time, daily) to ask about your account terms, data requests, or withdrawal verification steps.

Email Support

Send account or data questions to our support inbox; we review and reply within 24 hours on weekdays with confirmation of your request and next steps.

In-Account Messages

Log in and open your account menu to message support directly; we log all requests there so you have a record of every interaction.

HOW WE PROTECT YOU

Data, Cookies and Account Security

Data Encryption

All personal data and payment information transmitted to candanabet is encrypted in transit and stored on secure servers. We use industry-standard SSL certificates and do not share your data with third parties unless required by local law.

Account Access Control

Your account password is hashed on our servers — we never store or see it in plain text. You can reset your password anytime from the login page; we'll send a verification link to your registered email.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your settings. Analytics cookies help us understand how the lobby is used so we can improve it. You can disable non-essential cookies in your browser settings.

Data Retention

We keep your account and transaction records for 5 years after closure, or as required by Indonesian law, whichever is longer. You can request deletion of non-critical data after account closure by contacting support.

Withdrawal Verification

Every withdrawal is verified against your registered name and payment method. If we detect a mismatch, we pause the transaction and contact you via email or phone to confirm before processing.

Report a Problem

If you believe your account has been compromised, or you spot unauthorized transactions, contact support immediately via live chat. We will freeze your account and investigate within 24 hours.

Legal and Privacy Questions

Your account data is retained for 5 years after closure for regulatory compliance. We will no longer use it for marketing or lobby features. You can request deletion of non-critical data by emailing support with your former account email — we respond within 7 business days with confirmation.

Yes. Open your account menu, go to Settings, and select 'Data Request'. We will compile your profile, deposit history, game records and communications within 7 business days and send them as a downloadable file to your registered email.

We match your withdrawal request to your registered name, phone and payment method on file. If you're withdrawing to a new account or a different name, we send a verification email and may request a photo of your ID before processing.

Contact live chat or support immediately with the transaction ID and time. We log all account access and can check if your login credentials were used. If unauthorized, we will reverse the transaction and help you secure your account.

No. We do not sell your personal data. We share information only with payment processors (DANA, OVO, GoPay, QRIS) to verify deposits and withdrawals, or with local authorities where legal obligation requires.

Payment details (card or wallet info) are never stored after a transaction completes. Your linked payment method (DANA, OVO, GoPay, QRIS account identifier) is kept while your account is active so you can withdraw to the same account. It is deleted when you close your account.

Account access and eligibility depend on local law. We operate in Indonesia where local law permits. If your country's laws change or restrict online gaming, your account access may be limited or closed. We will notify you by email and explain your options.

How We Handle Your Account and Data

Contact Us About Legal and Account Issues

Live Chat Support

Email Support

In-Account Messages

Data, Cookies and Account Security

Data Encryption

Account Access Control

Cookies and Tracking

Data Retention

Withdrawal Verification

Report a Problem

Legal and Privacy Questions

01 What happens to my personal data if I close my account?

02 Can I see what data candanabet holds about me?

03 How does candanabet verify my identity when I withdraw?

04 What if I don't recognize a transaction on my account?

05 Does candanabet sell or share my data with other companies?

06 How long does candanabet keep my payment information?

07 What is candanabet's policy on account access where local law permits?

Related Pages